FAQ

We are proudly based in Vancouver, British Columbia, Canada.

Our Kanizsa sculptures are hand made in Vancouver, British Columbia by our very own team of floral artists.

We at Kanizsa are proud of our commitment to make every effort to be sustainable throughout our business practices. We recognize that sustainability is an ongoing commitment, one which needs to be assessed at every stage of our business from the design, growing, production, packaging and shipping stages of our business. We regularly review our own, as well as our partners’, policies, procedures, and methods to make sure that we are maintaining and improving upon our sustainability commitment.

At this time, we do not have any retail stores. From time to time we host pop-up events in different cities. Feel free to subscribe to our newsletter, follow us on social media and check back with our website frequently for details on upcoming pop-ups.

We would love to hear from you. Either by email info@kanizsaflorals.com or through Instagram @kanizsaflorals.

We work with corporations, and those within the wedding and event industry on a case by case basis. Feel free to reach out to us at corporate@kanizsaflorals.com for further information.

You can find us on Facebook and on Instagram @kanizsaflorals

We accept all major credit cards, including Visa, Mastercard, American Express, Diners Club and Discover. We also accept payment using Apple Pay, Google Pay and Shop Pay.

Please contact your credit card company to verify whether there is a sufficient limit to complete the payment. If your credit card has sufficient capacity, please contact our support team for further assistance. We can be reached at support@kanizsaflorals.com.

We are required to charge GST on all sales made in Canada. Where applicable, we collect PST, QST or HST for sales made in the province where the purchaser resides.

Where required, we collect state taxes for purchases ordered in the United States of America.

Although our website is viewable in US Dollars and Canadian Dollars, all payments are processed using US Dollars.

Yes, all orders are processed following confirmation of payment by our payment processor. 

We do not provide gift cards at this time.

At Kanizsa we pride ourselves on the quality and craftsmanship of our Kanizsa sculptures. A great deal of time and effort goes into the creation of each Kanizsa sculpture. It is an art piece for the beholder to enjoy. We believe that our Kanizsa sculptures are of great value and therefore do not offer discounts.

Once your order is place, our Kanizsa sculptures are handcrafted by our Kanizsa Floral Artists. Our quantities of each design and color of Kanizsa sculpture are limited at any given time. Therefore, you may find that from time to time we have sold out of a certain color of roses depending on availability. We do restock those colors regularly, so check back often if your favorite is listed as “Sold Out”

We work with our third party fulfillment partners to ship your Kanizsa sculpture. In Canada, we ship with Canada Post, while also providing the options of FedEx and UPS, where possible. In the United States of America, we ship with USPS, while also providing the options of UPS, FedEx, and DHL Express where possible.

Your package from Kanizsa includes your Kanizsa sculpture, a Kanizsa card with personalized message for your recipient, and a copy of the care instructions for your Kanizsa sculpture. The packaging and shipping materials used are all made from recyclable materials that may be recycled in accordance with your local municipality’s recycling program.

You will receive a copy of your order confirmation by email from info@kanizsaflorals.com within a few minutes of completing the checkout process. Please note that this email is an automated email. 

If you haven’t received the email within a few minutes, please make sure to check your spam and junk mail folders. If you still haven’t received your email confirmation within 48 hours of completing the checkout process, please contact our support team at support@kanizsaflorals.com. 

Once your order is placed and before your Kanizsa sculpture ships, your order goes through several internal stages. The first is payment processing - confirming that payment has been satisfied. Next our team of Kanizsa Floral Artists hand craft your Kanizsa sculpture based on your choices made during the checkout process. Once the Kanizsa sculpture has been crafted, it then goes through our quality control inspection to make sure that your sculpture is at its best. If and only if the Kanizsa sculpture passes its quality inspection, it then gets carefully packaged by our team and prepared for shipping. We then hand off the Kanizsa package to our shipping partners for safe transport to your recipient. It is at this point that you will then see the status of your order change to “Shipped”.

In the unlikely instance that your order has been cancelled, you will receive an email from our customer service department with the reason for the cancellation. In most instances, this is due to a failed payment processing situation.

If you have requested that the order be cancelled, before a Kanizsa Floral Artist has started processing your order, you will receive a confirmation of cancellation of the order.

Our shipping partners will return undeliverable packages where a recipient has failed to receive or pick up a shipment after multiple attempts.

We would be happy to assist you. Please contact us by email at info@kanizsaflorals.com. For multiple orders with multiple addresses and recipients, please make sure to provide sufficient advanced notice to our team.

Please contact us by email at support@kanizsaflorals.com as soon as possible and we will do our best to make sure your note is included with your Kanizsa sculpture before it ships.

We are happy to provide a personalized message that can be included as part of the package contents with your Kanizsa sculpture. At this time we are not able to accept business cards or custom cards from clients who wish to have them included with their order.

We ship from within the Greater Vancouver Area in British Columbia, Canada.

We are pleased to be able to ship within Canada and the United States of America.

In Canada, we ship Canada Post, while also providing the options of FedEx and UPS, where possible. In the United States of America, we ship with USPS, while also providing the options of UPS, FedEx, and DHL Express where possible.

We strive to have all orders shipped within 3 days or 72 hours from the time that payment processing has completed.

Shipping times will vary depending on the delivery location selected and method of shipping chosen. An estimated date of delivery is provided when selecting the method of shipping during the checkout process.

Please contact the carrier used for shipping your Kanizsa sculpture. See the email containing your shipping tracking number for further details.

Where taxes are payable, it will be included in the calculations during the checkout process.

Our Canadian and American customers will not be charged customs duties on any orders.

Unfortunately, we are unable to ship to addresses associated with Post Office Boxes, Army Post Office addresses, Fleet Post Office addresses, or Diplomatic Post Office addresses.

All orders are issued a tracking number at the time of shipping. This tracking number will be provided to you by email in the orders status update email you receive at the time of shipping. Shipping status updates will vary depending on the shipping provider selected during checkout.

Where packages are lost or stolen in transit, you will need to work with the shipping partner used to complete their internal investigation process and determine whether they are able to compensate you for the lost or stolen package. 

White Glove Service is our premiere delivery experience, where our Kanizsa delivery team will personally deliver your Kanizsa sculpture to its intended recipient at the provided address.

White Glove Service is currently being offered within the Vancouver Lower Mainland and certain portions of the Fraser Valley in British Columbia, Canada, including the following areas: Vancouver, West Vancouver, North Vancouver, Burnaby, Coquitlam, Port Coquitlam, Port Moody, Richmond, Ladner, Tsawwassen, Delta, Surrey, White Rock, Pitt Meadows, Maple Ridge, New Westminster, and Langley.

Please check back often as we are continually working to expand the areas in which we offer White Glove Service.

White Glove Service is available 7 days a week between 9:00 am - 5:00 pm. Note that White Glove Service requires at least 5 days advanced notice.

Please contact our customer service department at info@kanizsaflorals.com, with a minimum of 5 days in advance of the date of requested delivery.

The cost of White Glove Service depends on whether there are any additional requests made as part of the White Glove Service. If no further items are required to be provided to the recipient, we charge a flat fee of $99 for White Glove Service.

At this time, we do not provide same day local delivery. We can only take requests for White Glove Service with at least 5 days advanced notice.

Once a Kanizsa Floral Artist has started crafting the Kanizsa sculpture, details such as the color of the roses may not be changed. You can however other details such as the delivery address and recipient name. To do so, please make sure to contact our support team at support@kanizsaflorals.com. Please note that changes to color can only occur before the crafting stage has begun and only if the requested color is still available. Changes to shipping address and recipient details can only be made before shipping has occurred.

Orders may only be cancelled so long as our Kanizsa Floral Artists have not started crafting your sculpture.

Your order may be cancelled by contacting our support team at support@kanizsaflorals.com. Requests for order cancellations can only occur so long as a Kanizsa Floral Artist has not started crafting the Kanizsa sculpture.

Yes, so long as our support team is contacted prior to the package being shipped, you can request a change to the shipping address. Please make sure to contact our support team right away at support@kanizsaflorals.com. 

Yes! Our roses are real roses grown by farmers in the mountains of Ecuador. The Ecuadorian geography, soil and climate allow for some of the world’s best conditions for growing beautiful, healthy and sustainable roses. Of these roses, only those that have the best blooms and strong stems are selected to undergo our proprietary preservation process.  

A Kanizsa rose is selected from the best of each crop grown by our farming partners. Those roses that meet the grade are selected for their size, shape, beauty and quality of stem. The roses are then infused with a proprietary non-toxic preservation solution that allows us to preserve the fresh, natural look of the rose as well as the condition, integrity and suppleness of the petals, sepal, pistil and stamen. As part of this process, we are also able to infuse the rose with our Kanizsa colors and scent.

So long as the care instructions for your Kanizsa sculpture are followed, the roses will continue to display their beauty, color and feel for up to a year.

A Kanizsa rose is a real rose that is grown by our farming partners. Because of this, there are natural variations made by mother nature in each individual rose. While we strive to select roses of the same size and shape for each Kanizsa sculpture, there will be a slight natural variation in the size, shape and spread of the petals between any two roses.

Our care instructions for your Kanizsa sculpture are as follows, a copy of which can be found included with each Kanizsa sculpture.

To keep your Kanizsa sculpture looking its best:

1. Avoid extreme temperatures

2. Avoid placing it in direct sunlight

3. Avoid placing it in a moist and humid environment

4. Avoid handling the flowers directly

5. Do not water the Kanizsa sculpture

6. Do not place the Kanizsa sculpture where the flowers are directly touching any fabrics or textiles

7. Do not aggressively handle the Kanizsa sculpture

8. Gently dust the Kanizsa sculpture as needed

Each Kanizsa sculpture is hand created by a Kanizsa Floral Artist, who is trained to compose the sculpture using the Kanizsa method. A Kanizsa Floral Artist requires an eye for creative details, soft but steady hands and patience for selecting and placing the correct roses for each sculpture. The process is a labor of love for art and flowers, and each Kanizsa sculpture should be appreciated as such.

So long as the care instructions are followed, your Kanizsa sculpture will maintain its beauty for up to a year. Depending on the ambient temperature, humidity and lighting, your Kanizsa sculpture may maintain its beauty even longer.

All sculpture details, including the dimensions and weight of each sculpture, can be found on the individual product description pages for each Kanizsa sculpture.

Each Selene sculpture within the Kanizsa Cosmic Collection contains between 46 and 54 roses. The Estrella sculpture contains between 40 and 48 roses.

Yes, you can customize your Kanizsa sculpture during the checkout process to be designed with or without Kanizsa scent. Please note that while we will not add a scent to your Kanizsa sculpture if you choose the scent free option, the roses we use are not truly “scent free” and will have a light scent if sniffed.

The Kanizsa scent is truly unique, including notes of rose petals, jasmine, ripe lemon, neroli, vetiver, amber and leather.

You can expect the scent to last anywhere between three weeks to six months, if following the Kanizsa care instructions provided with your sculpture. Humidity, temperature and exposure to direct sunlight are all factors that will affect the longevity of the scent. The scent will be at its strongest upon arrival and will diffuse over time.

Due to the unique, handcrafted nature of the Kanizsa sculpture, we cannot accept any returns or exchanges on Kanizsa sculptures.

Please contact our support team at support@kanizsaflorals.com and we will be happy to assist you.

Due to the unique, handcrafted nature of the Kanizsa sculpture, we cannot accept any returns on Kanizsa sculptures.

Creating a customer account with Kanizsa allows you to gain early access to promotions, new product launches and offerings of new products, invitations to promotional gatherings and social media events in select cities, as well as access to special gifts with certain purchases.

Kanizsa VIP Membership is open to all customers who order two or more sculptures within a 1 year period.

Kanizsa VIP Members get advanced notice of upcoming events, new colour and sculpture launches, as well as advanced access to purchase new Kanizsa sculptures before they are offered to the general public on our website.

Use the “Forgot Password” link below the account login section. This will take you through the password recovery process, for which you will need access to the email address associated with your account.

We take your privacy seriously. We are in compliance with all applicable privacy laws and regulations. For further information, please check out our Privacy Policy.

You can request to have your account deleted through the my account section of the website. Alternatively, you can contact our support team at support@kanizsaflorals.com and provide them with your account name and information to request that it be deleted.

Please note that requests to delete your account name and information may take up to 7 business days to process.

Absolutely, we are still open and accepting orders for delivery within Canada and the United States.

We are taking all available precautions for our staff. Thankfully, this does not affect our shipping and we are working with our fulfillment partners to ensure that they are taking all necessary precautions as well. When it comes to delivery times, we are aware that some of our external fulfillment partners have seen increased times. These changes are all reflected in the time estimates given during the checkout process.

We are doing everything we can to protect the well-being and safety of our staff and community as the coronavirus (COVID-19) continues to impact the world. Where possible, staff are working remotely from home. Those who need to work from our offices have masks, gloves and face shields available for their use, and are required to wash and sanitize their hands and workspaces frequently. Additional spacing between workspaces has also been implemented, along with greater ventilation.

Due to circumstances resulting from the coronavirus (COVID-19), our phone lines are currently closed. However, you are welcome to contact our customer service department by email using info@kanizsaflorals.com. We strive to respond to all customer service emails within 48 hours, save for holidays and weekends.

If you are looking for support with a website or order issue, please contact our support team through support@kanizsaflorals.com.

Once you’ve placed an order with us, you’ll receive an order confirmation via email to the address provided during the checkout process. If you have not received an order confirmation by email, please check your spam or junk folder and double check to see if you entered your email address correctly.

If you have not received an order confirmation within 48 hours of placing your order, please contact our Customer Service team by email using support@kanizsaflorals.com.